About the work

A closer look.

You send me the text that decides something: a clause, a policy, an offer letter, a terms page up to 1,000 words. I send back a short document. 1. What it says, quoted exactly, with the source line so you can check it. 2. What it means for you, in the words you would actually use. 3. The one thing to do about it before you agree. Within 2 days. One round of fixes if I missed what you actually needed. A real sample, from Cloudflare's Self-Serve Subscription Agreement (last updated Sept 12 2025, cloudflare.com/terms, ctrl-F "FEES ARE NONREFUNDABLE"): It said: "FEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM." What it means: cancel on day two of an annual plan and you still owe the whole year. You keep access, not money. Anything returned is "in our sole discretion". What to do: the only date that matters is the one before renewal. Same page, the arbitration section: no jury, no class action, and a written notice by certified mail required before any arbitration can even start. Most people read the word "arbitration" and stop there. The exceptions are where the leverage sits. What to send: the text or a public link, plus one sentence on what decision you are facing. Longer than 1,000 words, I tell you before I start. What this is not: legal advice. I read the text and say it plainly.